Privacy Policy

This Personal Data Privacy Policy describes relations between Apointy service owners (the “Services”) and a person using the website and mobile apps provided by the Services. This Privacy Policy describes how Services collects, uses, and shares information in connection with your use of our websites (http://apointy.ru), services, products and applications.

This Privacy Policy (the “Privacy Policy”) does not apply to information our customers may process when using the Services.

We may collect and receive information about users of our Services (“users”, “you”, “your”) from various sources, including: (i) information you provide through your user account on the Services (your “Account”) if you register for the Services; (ii) your use of the Services; and (iii) from third-party websites, services, and partners.

We recommend that you read this Privacy Policy in full to ensure you are fully informed. If you have any questions about this Privacy Policy or Appointy’s data collection, use, and disclosure practices, please contact us at support@apointy.ru.

What information do we collect?

1. Information, that you provide:

• Account registration. When you register an Account, we may ask your contact information, including items such as name, email address, and telephone number.
• Communications. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. We may also receive a confirmation when you open an email from us.

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

The Service does not verify the authenticity of personal data provided by the user. This Privacy Policy provides that all user data are credible and updated. In case of disputes, the Service shall be entitled to demand the user to provide all the information required for his or her identification and personal data verification. If the user refuses to confirm the data, the Service shall be entitled to deny services to such a user.

By using the Service, the your gives unconditional consent to personal data collection and processing.

2. Information, that we collect when you use our Services:

• A prerequisite for using the Service is the existence of an account. When it is created, the Service collects data, including the phone number and your name.
• After creating an account in the Service and using it regularly, all data provided by the user is uploaded to a remote server using a secure data transfer protocol. In this case, only the data that the user added on his/her own is collected. The set of data may vary depending on the availability of various functions provided by the Service.
• Mobile applications (Android, iOS) may request permissions to provide access to the user’s personal data. After granting permissions, the user has the opportunity to disable them at any time in the settings of his device. The availability of permissions does not affect the overall performance of mobile applications. Their absence restricts the work of only those functions, the work of which is impossible without the granting of permissions.
• Mobile applications (Android, iOS) use permissions for the following purposes:
  • Permission to access the Contact List. Required to find contact first/last name and to quickly create appointments from the Contact List. Application don’t export whole user Contrant List to the remote server. Application use the minimal necessary dataset.
  • Permission to access the Calendar. Required to display events from the Calendar on the device and to suggest effective appointments time.
  • Permission to access the Internet. Required to synchronize data with a remote server. Also used to sync data across devices.
  • Permission to access the state of the network connection. Required for timely synchronization of data between devices.
• When using permissions to access data in mobile applications (Android, iOS), data collection is not performed without the direct participation of the user through physical interaction with the mobile application. Access to data is used only when the operation of certain functions is impossible without it.
• The Service automatically collects data on technical errors and failures that may occur in mobile applications and on the Service’s website. Data is collected in the form of logs, which may contain the following information:
  • date and time of failure
  • device model
  • mobile application and operating system versions
  • the amount of available memory
• The Service does not collect other additional data in a hidden mode. Only the data that the user independently adds on a voluntary basis is collected.

3. Information, that we receive from third parties:

• Third-party accounts. If you choose to link our Services to a third-party account, we will receive information about that account, such as your authentication token from the third-party account, to authorize linking. If you wish to limit the information available to us, you should visit the privacy settings of your third-party accounts to learn about your options.
• Third-party partners. We may also receive publicly available information about you from our third-party partners and combine it with data that we have about you.

How do we use information?

We use the information we collect in various ways, including:

1. To provide, operate, and maintain our Services;
2. To improve, personalize, and expand our Services;
3. To understand and analyze how you use our Services;
4. To develop new products, services, features, and functionality;
5. To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service, and for marketing and promotional purposes;
6. For compliance purposes, including enforcing our Terms and Conditions, or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.

The countries to which we send data for the purposes listed above may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this Privacy Policy.

How do we share information?

We may share the information we collect in various ways, including the following:

1. Vendors and service providers. We may share information with third-party vendors and service providers that provide services on our behalf, such as helping to provide our Services, for promotional and/or marketing purposes, and to provide you with information relevant to you such as product announcements, software updates, special offers, or other information.
2. Aggregate information. Where legally permissible, we may use and share information about users with our partners in aggregated or de-identified form that can’t reasonably be used to identify you.
3. Analytics. We use analytics providers such as Google Analytics. Google Analytics uses cookies to collect non-identifying information. Google provides some additional privacy options regarding its Analytics cookies at http://www.google.com/policies/privacy/partners/.
4. Business Transfers. Information may be disclosed and otherwise transferred to any potential acquirer, successor, or assignee as part of any proposed merger, acquisition, debt financing, sale of assets, or similar transaction, or in the event of insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.
5. As Required By Law and Similar Disclosures. We may also share information to (i) satisfy any applicable law, regulation, legal process, or governmental request; (ii) enforce this Privacy Policy and our Terms and Conditions, including investigation of potential violations hereof; (iii) detect, prevent, or otherwise address fraud, security, or technical issues; (iv) respond to your requests; or (v) protect our rights, property or safety, our users and the public. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention.
6. With Your Consent. We may share information with your consent.

How do we protect your information?

• The Service is committed to protecting your personal data. To do so, we employ a variety of security technologies and measures designed to protect information from unauthorized access, use, or disclosure. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. However, please bear in mind that the Internet cannot be guaranteed to be 100% secure.
• The Service ensures the security of user’s personal data for the entire period of user’s use of the Services. In case of technical failures, the Service shall be entitled to temporarily restrict user’s access to his or her personal data.

How long do we store your information for?

We retain personal information we collect from you while we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

How do you access your information?

If you are a registered user, you may access certain information associated with your Account by logging into our Services.

To protect your privacy and security, we may also take reasonable steps to verify your identity before updating or removing your information. The information you provide us may be archived or stored periodically by us according to backup processes conducted in the ordinary course of business for disaster recovery purposes. Your ability to access and correct your information may be temporarily limited where access and correction could: inhibit Service’s ability to comply with a legal obligation; inhibit Service’s ability to investigate, make or defend legal claims; result in disclosure of personal information about a third party; or result in breach of a contract or disclosure of trade secrets or other proprietary business information belonging to the Service or a third party.

Third-party services

You may access other third-party services through the Services. We are not responsible for the privacy policies and/or practices of these third-party services, and we encourage you to carefully review their privacy policies.

GDPR (General Data Protection Regulation)

If you are a resident of the EEA, you have the following data protection rights:

1. Rights to access, erasure and rectification. If you wish to access, correct, update, or request deletion of your personal information, you can do so at any time in your Account by logging into our Services.
2. Rights to object, restrict processing and data portability. In addition, you can object to the processing of your personal information, ask us to restrict the processing of your personal information, or request portability of your personal information. You can exercise these rights by emailing to support@apointy.ru.
3. Opt-out of marketing communications. You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you.
4. Consent withdrawal. Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Changes to this Privacy Policy

This Privacy Policy may be modified from time to time, so please review it frequently. Changes to this Privacy Policy will be posted on our websites. If we materially change the ways in which we use or share personal information previously collected from you through our Services, we will notify you through our Services, or other available communication.

If there are any questions regarding this Privacy Policy, you may contact us using email: support@apointy.ru

Last updated: January 7, 2023